Frequently Asked Questions

The Basics

We answer the calls you can’t. When a customer calls and your line goes unanswered, our system picks up, asks the right questions to understand what they need, and gets the details you’d want. Their name, address, the issue, and how urgent it is- organized and sent straight to you. No more guessing what a missed call might have been about.
If you’re available, nothing changes, you answer like you always do. If the call goes unanswered, our system steps in, has a real conversation with the caller, figures out what they need, and either books the job or flags it for call back, depending on urgency. You get a text or email with everything you need within moments of the call ending.
Yes, every call opens with a clear honest disclosure that they’re speaking with an automated assistant, not a live person. We built it this way on purpose. Trust matters more to your business than trying to disguise the technology.
True emergencies- no heat in a cold snap, a gas smell, anything urgent- get flagged immediately and connected to a live person right away, not left in an automated queue. We’d rather over-escalate than risk delaying something that can’t wait.

No. There’s nothing to install, no equipment to buy, and nothing new to learn how to use. Everything runs in the background, you just start receiving better-organized leads instead of missed calls.
Great- we can connect directly to it, so booked jobs land right in the system you’re already using.
That’s completely fine, and a very common situation we see. You’ll get every job sent straight to you by text and email, organized and ready to act on- no new software required on your end.
Most businesses are fully up and running within a week. We handle the setup- you just need to answer a few questions about how your business operates so we can build a system that sounds and works the way you would want it to.
No. Your existing number stays exactly the same. We simply catch what happens when a call doesn’t get picked up- your customers never know anything changed.

Pricing depends on how much you want us to handle. From answering calls and booking jobs, up to full customer retention, and recurring revenue support. Book a demo and we’ll walk you through exactly what fits your business.
We’ll walk you through the terms directly during your demo. Nothing gets locked in without you understanding exactly what you’re signing up for first.
Yes, we’ll book a free 15-minute call and show you exactly how it works, including a live example of a call being answered.

Yes. Every customer’s information is handled carefully, and we follow strict guidelines around call recording disclosure and data privacy in every state we operate in.
It’s built specifically around the kinds of questions your customers actually ask, and it’s trained to hand off to a real person any time a call gets too complex or unclear for it to handle confidently. It’s built to know it’s own limits.
We started there, but we work with home services business more broadly. Roofing, landscaping, and other trades. If you’re not sure whether your business is a fit, just ask during your demo.